Common questions

I didn’t get the invitation or confirmation email

Look in your spam or promotions folder first. On the “Check your email” page, Send the link again sends a new one. If you were invited, ask the owner to check the email address on the Team page.

I can’t see a page my colleague talks about

What you see depends on your role. Professionals don’t see Requests, and only owners see the intake form, team, statistics, settings and billing. See Roles and permissions.

A professional can’t be chosen when assigning

Only active professionals can be assigned. Check on the Team page that they have the professional role and are not disabled.

A professional can’t book any more calls

The person has reached the call limit. A manager can raise it for that request only. See Call limits.

People say the form is “temporarily unavailable”

Either the trial has ended without a plan, or a Starter plan reached its 100 requests for the month. See Share your form.

I don’t get phone notifications

Turn them on from your profile on each device. On iPhone, add Giano Care to the home screen first. If the browser blocked notifications, allow them in its site settings. See Notifications.

I changed phone and can’t sign in

Use one of your recovery codes, or ask an owner to reset your two-factor sign-in. See Two-factor sign-in.

Someone asked us to delete their data

An owner can erase the person and everything about them from their request page. See Privacy and your data.

Can I use Giano Care on my phone?

Yes. Giano Care works in any modern browser, on computers, tablets and phones. On a phone you can add it to the home screen to open it like an app and receive notifications.

Can one person work for two organizations?

Yes, with the same email and password. After signing in they choose the organization, and can switch at any time. See Sign in, switch workspace and change language.